The photo should be at it's largest resolution possible to obtain the best quality print.
Send your photo through and we'll advise if suitable.
Please note that files less than 200KB are generally to small to print, especially those taken with phones or copied from the internet and Facebook.
A general guideline for jpeg files are as follows:
30 -120 piece puzzles - files should be greater than 0.5MB
252 piece puzzle - files should be greater than 1MB
500 piece puzzle - files should be greater than 1 MB
1000 piece puzzle - files should be greater than 2 MB
We can use either a jpeg or pdf files....please don't send word documents, powerpoint, png or gif files.
Each puzzle size has it's own template with set dimensions, as listed.
The 30, 120, 252 & 1000 piece puzzles are a rectangular shape like a standard photo.
The 500 piece puzzle is a square shape so your photo would have to be resized to fit.
This means the edges of the photo would be cropped off, please be aware of this this when selecting the puzzle size for your photo.
We can do simple resizing of photos for you at no extra charge.
We require about 10mm around the edge of the photo for cropping during manufacture. If important parts of the photo are close to edge we can add a border which will be partly cropped away during manufacture. Please note we line up the cutting of puzzles by hand but cannot guarantee an even border all the way round.
You can supply a photo collage which fits the puzzle dimensions as listed, or we can produce a collage of photos and forward for your approval before manufacturing the jigsaw puzzle. Any editing/design is charged at $65/hr + GST, quotations are available upon request.
Once payment has been received your puzzle will usually be made within 48 hrs and posted thereafter.
Same Day Manufacture is available for an extra $7.50....please note you need to order and pay before midday to receive this service.
Depending on where you live standard postage will take 2 - 5 working days
Express Post is available to express post networks for $15, please advise if you require this service.
Jigsaw Puzzles are posted in Parcel Post Plus packs with a tracking number. If your puzzle doesn't arrive please advise and we can instigate an investigation with Australia Post. You will need to sign a document stating you didn't receive the package.
Our puzzles are manufactured in a closed system and vacuum sealed so it is not possible to lose a piece during this process.
When the seal is broken and box is opened we can not accept responsibility for a piece that goes missing, and cannot replace a single piece.
Unless there are complications your puzzle will be posted with 24 hours of us receiving an acceptable image and payment from you.
You can send us a photograph which we scan to create the image. Usually some quality is lost in the scanning process. A digital image will usually give a much better result.
Upload your digital image on the last page of our Order Form.
Otherwise you can email the digital image (if less than about 12MB) or post us a CD/DVD or USB memory stick.
It depends on the size of the puzzle but generally, the highest resolution that you have is best. For smaller puzzles images do not have to be large files but for 500 and 1000 piece puzzles high resolution is essential. The quality of the image is also important, the clearer the image the better the result. Please contact us if you are unsure of your image suitability.